Returns

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WHAT IS DOLCEVITA.COM'S RETURN POLICY?

Orders placed November 1st through December 31st can be returned until January 31st 2026.We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Retu

HOW DO I GET A RETURN QR CODE?

You may obtain a return QR code by visiting our RETURNS CENTER or via phone, Live Chat or e-mail. The QR code will be generated at the end of the return process and will be sent to via e-mail. You may drop the package at a FedEx Office location. We g

WHAT IS THE USUAL TURNAROUND TIME FOR RETURNS?

The usual turnaround time is 1 - 2 weeks from the day you give the package to FedEx until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the QR code that we provide a

HOW WILL I BE REFUNDED FOR MY RETURN IF I PAID WITH AFTERPAY OR SHOPPAY INSTALLMENTS?

Once your return has been processed, we will notify AfterPay/ShopPay. AfterPay/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our RETURN POLICY for more details rega

CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE, STYLE OR COLOR?

If your item does not fit, please start by visiting our Returns Center. You will be able to choose your exchange online and if the item is in stock, it will be shipped as soon as you drop off your item at a FedEx Office location. If your exchange ite

WHAT IS YOUR POLICY ON DAMAGED ITEMS?

If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-525-2833 and we will send you a return QR code. As soon as the item is received back a full refund will be issued.

HOW DO I RETURN AN ITEM I RECEIVED AS A GIFT?

If the item was purchased on DolceVita.com you may contact our Customer Service department and they will issue a Gift Exchange return authorization.