Returns

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WHAT IS DOLCEVITA.COM'S RETURN POLICY?

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authoriza

HOW DO I GET A RETURN SHIPPING LABEL?

You may obtain return authorization by visiting our RETURNS CENTER or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You may drop the package at any FedEx location. We gladly accept returns of unworn m

WHAT IS THE USUAL TURNAROUND TIME FOR RETURNS?

The usual turnaround time is 1 - 2 weeks from the day you give the package to FedEx until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that

HOW WILL I BE REFUNDED FOR MY RETURN IF I PAID WITH AFTERPAY OR SHOPPAY INSTALLMENTS?

Once your return has been processed, we will notify AfterPay/ShopPay. AfterPay/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our RETURN POLICY for more details rega

CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE, STYLE OR COLOR?

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore, we suggest you place a new order for the st

WHAT IS YOUR POLICY ON DAMAGED ITEMS?

If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-525-2833 and we will send you a return label. As soon as the item is received back a full refund will be issued.

HOW DO I RETURN AN ITEM I RECEIVED AS A GIFT?

If the item was purchased on DolceVita.com you may contact our Customer Service department and they will issue a Gift Exchange return authorization.