We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the RETURN CENTER

Return via mail: You can generate a QR code and drop off your return at a FedEx Office location nearby. No shipping box or label needed however, the shoe box is mandatory. You can also choose to print a return label, affix it on the package and drop your return at any FedEx location. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $4.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the QR code/return label was issued.  Start by visiting our RETURNS CENTER.

Dolce Vita merchandise purchased from other retailers, including department stores or platforms such as TikTok or Simon Premium Outlets, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

What is Dolce Vita's in store return policy?

We gladly accept returns of UNWORN merchandise within 30 days with receipt except clearance items, which are final sale and may not be returned or exchanged. Items must be returned in their original packaging. Unworn merchandise without the box or receipt will be refunded in the form of a gift card for the lowest selling price of the season. Returns will be refunded to the original method of payment.

All purchases made in-store or on dolcevita.com can be returned with a packing slip or receipt at any Dolce Vita location in the U.S. (excluding stores in Washington, D.C.) If you are unable to return your item in-store, you may return it by mail. Please note that customers are responsible for covering shipping costs for mail returns.

• Cash refunds under $200 will be refunded in cash
• Cash refunds over $200 will be refunded by a mail check within 10 business days of return 

PLEASE NOTE: ‘FINAL SALE’ ITEMS MAY NOT BE RETURNED OR EXCHANGED.