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Shipping Protection

Check out more details about our Shipping Protection.

What is Shipping Protection?

Shipping Protection enables Dolce Vita to provide customers protection against lost, stolen, or damaged packages during the shipping process. For a nominal fee, you can add Shipping Protection to your order at checkout. If you encounter a shipping is

How can I purchase Shipping Protection?

Shipping Protection can be purchased as you are checking out and is added to your entire order. For example, if you purchase multiple products, you will have one Shipping Protection plan that covers your entire order from being lost, stolen, or damag

What information do I need to file a claim for my Shipping Protection Plan?

Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 1-877-248-7707.

When can a claim be filed?

You have up to 60 days after the estimated delivery date to file all claims. If your package is lost or stolen, the claim can be filed 5 days after the estimated delivery date. If your package arrived damaged, the claim can be filed as soon as it is