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We’re here to help. Customer Service is open from 8am to 12am EST on Black Friday and Cyber Monday. Please let us know if we can be of assistance.

We're available 7 days a week, 9am to 10pm ET.
We’re here to help. Customer Service is open from 8am to 12am EST on Black Friday and Cyber Monday. Please let us know if we can be of assistance.

Dolce Vita

GIVEAWAYS

Promo/Giveaway Terms & Conditions

HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

CAN I MAKE CHANGES OR CANCEL MY ONLINE ORDER?

CAN I CHANGE THE STYLE, COLOR OR SIZE AFTER AN ORDER IS PLACED?

WHEN IS MY ORDER SHIPPED?

HOW CAN I TRACK THE STATUS OF MY ORDER?

WHAT IF I PLACE AN ORDER AND DOLCE VITA DOESN'T HAVE THE ITEM IN STOCK?

WHAT IS A PRE ORDER ITEM? WHAT IF I WANT TO CANCEL A PRE ORDER?

I PLACED AN ORDER WITH AFTERPAY/SHOPPAY INSTALLMENTS FOR A PRE ORDER/BACK ORDER ITEM. HOW WILL I BE REFUNDED IT I WANT TO CANCEL THAT ORDER?

WHAT IS THE DIFFERENCE BETWEEN A PRE ORDER AND A BACK ORDER?

I PLACED AN ORDER WITH AFTERPAY/SHOPPAY INSTALLMENTS FOR A PRE ORDER/BACK ORDER ITEM. WILL I START PAYING MY INSTALLMENTS ONCE THE PRE ORDER/BACK ORDER ITEM IS SHIPPED?

HOW CAN I FIND A DOLCE VITA SHOE I AM LOOKING FOR?

Orders

WHAT FORMS OF PAYMENT ARE ACCEPTED FOR ONLINE PURCHASES & WHEN AM I BILLED?

WHAT ARE AFTERPAY AND SHOPPAY INSTALLMENTS?

WHY DO I HAVE TO PAY SALES TAX ON MY ORDER?

WHAT ARE OUR SHIPPING FEES?

WHAT ARE OUR SHIPPING OPTIONS?

WHERE DO WE SHIP?

WHAT ARE OUR PROCEDURES?

WHAT SHIPPING OPTIONS ARE AVAILABLE IN THE CONTINENTAL USA?

WHAT ARE THE SHIPPING FEES?

WHEN WILL MY ORDER BE DELIVERED?

CAN I SHIP AN ORDER TO A P.O. BOX?

CAN I SHIP AN ORDER TO A FOREIGN COUNTRY?

CAN I SHIP AN ORDER TO MULTIPLE ADDRESSES?

Billing & Shipping

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Details on membership

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WHAT IS DOLCEVITA.COM'S RETURN POLICY?

HOW DO I GET A RETURN SHIPPING LABEL?

WHAT IS THE USUAL TURNAROUND TIME FOR RETURNS?

HOW WILL I BE REFUNDED FOR MY RETURN IF I PAID WITH AFTERPAY OR SHOPPAY INSTALLMENTS?

GIVEAWAYSUpdated 18 days ago